Where does your callers’ voice go?
Every call your business takes collects personal information: a voice, a name, a number, a reason for calling. Canada’s privacy laws make that your responsibility — and it’s a question this market rarely answers in plain words. We made it a page.
Two privacy laws, one plain question
If your business is in Québec, Law 25 — in force in stages since 2022 — sets the rules. If you’re anywhere else in Canada, PIPEDA is your federal baseline, and Law 25 still reaches you the moment you serve Québec customers and collect their personal information. Either way, a phone call is full of exactly what these laws cover: a recording of your customer’s voice, their name, their number, the reason they called. In practice, you need to:
- know where the information you collect is stored — including call recordings and transcripts;
- control who can access it, inside your business and at every vendor you use;
- assess the risk before it crosses a border — an explicit obligation under Law 25 for data leaving Québec, notably to US servers, and an accountability question under PIPEDA;
- be able to answer a customer who asks what you hold about them, or asks you to delete it.
None of this is legal advice. It does, however, boil down to one question worth asking any phone-AI vendor before you sign: where does my callers’ voice go? If the answer is vague, the vagueness becomes your problem — the law holds your business responsible, not your supplier.
A market that runs its voices through US servers
We examined two Québec voice-agent offers, and both are built on ElevenLabs, a US speech-synthesis service. Neither hides it — it’s in their own public pages — but you do have to go read those pages:
- Agent IA Vocal — voice processed by ElevenLabs (US) — per their own privacy policy. Observed July 15, 2026 · https://agentiavocal.ca/pricing · https://agentiavocal.ca/privacy
- Nova Secrétariat — voice processed by ElevenLabs (US). Observed July 16, 2026 · https://novasecretariat.ca
Building on ElevenLabs is perfectly legal. But under Law 25 — and under PIPEDA’s accountability principle — the business that has to assess that data path and explain it is yours, whichever vendor you pick. Better to ask the question before you sign than to reconstruct the answer later.
How VoiceX is built
- Your calls, recordings and transcripts are hosted in Montréal (the ca-central-1 region). They stay in one jurisdiction, and you always know which one.
- The control plane is in Canada. Service management, your configuration and your portal all live here.
- The Signature Voice option brings speech synthesis home too: it runs on our own servers in Canada. No platform built on US services offers a sovereign option like it (observed July 15–16, 2026).
And one thing we say straight out: on our standard plans, speech synthesis currently goes through a US API as well. The difference is that VoiceX gives you the choice to bring it home — the Signature Voice option exists for exactly that, and the plans stay simple either way.
Side by side, with the receipts
Public data, observed and dated — every table cites its sources.
VoiceX and Agent IA Vocal
| Criterion | VoiceX | Agent IA Vocal |
|---|---|---|
| Billing currency | Canadian dollars (CAD) | US dollars (USD) |
| Setup fee | None | $999 US |
| Voice and call-data path | Recordings and transcripts hosted in Montréal (ca-central-1); Signature Voice option: speech synthesis on our own servers in Canada | Voice processed by ElevenLabs (US) — per their own privacy policy |
Data observed on July 15, 2026.
Sources:
- https://agentiavocal.ca/pricing
- https://agentiavocal.ca/privacy
VoiceX and Nova Secrétariat
| Criterion | VoiceX | Nova Secrétariat |
|---|---|---|
| Billing currency | Canadian dollars (CAD) | Canadian dollars (CAD) |
| Setup fee | None | $2,500 to $3,000 CAD |
| Voice and call-data path | Recordings and transcripts hosted in Montréal (ca-central-1); Signature Voice option: speech synthesis on our own servers in Canada | Voice processed by ElevenLabs (US) |
Data observed on July 16, 2026.
Sources:
- https://novasecretariat.ca
Frequently asked questions about Law 25
Where is call data processed?
In Montréal. Your call recordings and transcripts are hosted in Canada (the ca-central-1 region), on our Montréal infrastructure. And with the Signature Voice option, speech synthesis itself runs on our own servers in Canada — a sovereign option no platform built on US-based services offers (observed July 15–16, 2026). Under Québec’s Law 25, your business is responsible for knowing where personal information travels. With VoiceX, you get a clear answer — and the option to bring it all home.
Is it Law 25 compliant?
VoiceX was built for Québec’s privacy law from day one: call recordings and transcripts hosted in Montréal, straight answers about who can access what, and a made-in-Canada voice option — Signature Voice — that runs on our own servers here. Law 25 makes your business responsible for knowing where customers’ personal information travels, and that question is far easier to answer when your provider hosts in Montréal and documents its data flows in plain language. Compliance ultimately rests with each business, but we give you a foundation most platforms cannot. We will walk you through our data practices, in plain language, before you sign anything.
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